Event Title

Does "Can't Get No… Satisfaction" Really Describe Student Attitudes? Results and Implications from the First-Ever PSU Student Satisfaction Survey

Presenter Information

Jim Miller

Abstract

Using student satisfaction data as a context within which to evaluate our retention and persistence situation highlights the most potentially impactful areas for improvement across campus. Jim Miller, PSU's Senior Manager of Institutional Research and Analytics, will report on findings from the recent PSU Student Satisfaction Survey (PSSS)--the first such study ever conducted here--and what it tells us about strengths and weaknesses to be considered and addressed by faculty and staff. While more than 600 Undergrad students participated, over 400 of them, from Freshmen to nearly-graduated, completed the entire 167-question survey. They have provided a trove of satisfaction and importance ratings, comments, and self-evaluation data for us to consider now and which form a comparative base for future studies (the next PSSS will be in February 2020).

Session Type

Breakout Session

Presentation Type

Event

Location

Merrill Place A

Start Date

8-14-2019 3:30 PM

End Date

8-14-2019 4:30 PM

This document is currently not available here.

Share

COinS
 
Aug 14th, 3:30 PM Aug 14th, 4:30 PM

Does "Can't Get No… Satisfaction" Really Describe Student Attitudes? Results and Implications from the First-Ever PSU Student Satisfaction Survey

Merrill Place A

Using student satisfaction data as a context within which to evaluate our retention and persistence situation highlights the most potentially impactful areas for improvement across campus. Jim Miller, PSU's Senior Manager of Institutional Research and Analytics, will report on findings from the recent PSU Student Satisfaction Survey (PSSS)--the first such study ever conducted here--and what it tells us about strengths and weaknesses to be considered and addressed by faculty and staff. While more than 600 Undergrad students participated, over 400 of them, from Freshmen to nearly-graduated, completed the entire 167-question survey. They have provided a trove of satisfaction and importance ratings, comments, and self-evaluation data for us to consider now and which form a comparative base for future studies (the next PSSS will be in February 2020).